Straightforward. Transparent. No Surprises.

We don’t just sell containers — we stand by what we deliver. Our goal is to make sure you get exactly what you ordered, in the condition you expected, delivered when and where you need it. This policy lays out how we handle returns, cancellations, and refunds — clearly and professionally, with your expectations in mind.

 
1. Final Sale Policy — Built Around Clarity

Once your container is paid for and confirmed, the sale is considered final. That’s not just a line — it’s because:

  • Your unit is pulled, prepped, and assigned specifically for you
  • Our team gets to work immediately, coordinating inspection and logistics
  • And every container is unique — once it leaves our yard, it’s no longer in rotation

We know this model works best when expectations are set from the start. That’s why we give you full transparency up front — on condition, pricing, delivery, and what to expect.

2. Can I Cancel? Yes — If You’re Early

Life happens. If your plans shift before dispatch, we’ll work with you.

Here’s how it works:

  • Email us as soon as possible: sales@15651container.com
  • If the container hasn’t shipped or undergone any modifications, we’ll cancel the order and refund your payment, minus a 10% administrative fee
  • If the container is already in transit or has been customized — cancellation is no longer possible

⏳ Tip: If you need to cancel, try to reach out within 24 hours of payment.

3. When It Arrives — Check It Over

We strongly recommend inspecting your container at delivery — before signing anything off. Things to look for:

  • Correct size and type (20ft, 40ft, HC, etc.)
  • Doors open and close properly
  • Condition class matches what you ordered (e.g., One Trip, Cargo Worthy, WWT)
  • Anything unusual or unexpected

📷 If something seems off, take photos and email them to us within 24 hours. A quick heads-up goes a long way.

Our team will review everything and respond within 3 business days with a fair resolution — whether that’s a repair, replacement option, or partial credit, depending on the issue.

4. Refunds — When Applicable

In rare situations where we’ve genuinely dropped the ball — such as sending the wrong container type, or if the condition is drastically different from what was promised — we’ll take ownership.

  • Refunds are issued via your original payment method
  • Processing typically takes 7–10 business days
  • You’ll receive written confirmation once your refund is approved and sent out

No credit card refunds. No cash refunds. No gray areas.

5. What’s Not Covered

To be clear, refunds or returns can’t be offered for the following:

  • Cosmetic wear or signs of use (scratches, surface rust, faded paint — all normal on used containers)
  • Delivery refusal due to inaccessible or unprepared sites
  • Permitting or zoning issues on your end
  • Last-minute project changes, delays, or buyer’s remorse
  • Containers that have been moved, used, altered, or resold after delivery

We do our part to communicate clearly. In return, we ask that buyers take responsibility for site access, permitting, and readiness on their end.

6. Our Word to You

We may run a logistics-heavy operation, but we’re not hiding behind policy walls. If something goes wrong — and it rarely does — we’re committed to addressing it quickly, professionally, and fairly.

You’ll always know where your order stands. And when you reach out, you won’t get lost in a call queue — you’ll speak directly with someone from our team who knows containers and can actually help.

Timeframes You Can Count On
  • 24 hours to report delivery issues
  • 3 business days for our team to review and respond
  • 7–10 business days to process an approved refund
  • Same-day support: Reach our logistics or customer service staff Monday through Friday, 8 AM – 6 PM AZ time
15651 Container LLC

Containers that hold their value. Service that earns your trust.