Protecting your information — short, clear, and respectful.
We recognize the importance of privacy and data protection. This policy explains in clear terms what information we collect, why we collect it, how we use it, and what rights you have when you interact with our website, services, or team.
We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws.
1. Information We Collect
We collect only the information necessary to fulfill our services effectively. This includes:
a. Personal Information
When you contact us, request a quote, or place an order, we may collect:
- Full name
- Company or organization (if applicable)
- Email address
- Phone number
- Billing and delivery address
- Payment-related communication (e.g., wire instructions, remittance notices)
We do not store or collect credit card numbers or sensitive banking credentials.
b. Order & Transaction Information
This includes details about the containers or services you’ve requested:
- Container size, type, condition, quantity
- Custom specifications (modifications, delivery access info)
- Delivery location and scheduling preferences
c. Website Usage Information
To improve user experience and site performance, we collect:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on site
- Cookie identifiers (non-personalized)
This data is anonymized and used for technical performance, traffic analytics, and content optimization.
2. Why We Collect This Information
We use your information strictly for business purposes and to provide seamless service. Specifically:
- To respond to inquiries and provide accurate quotes
- To process and fulfill your container orders
- To coordinate logistics and provide delivery ETAs
- To communicate key updates (invoices, dispatch confirmation, delivery tracking, and service notices)
- To improve our website functionality and user experience
- To comply with legal obligations and protect against fraudulent activity
We do not sell, rent, or license your personal data to third parties under any circumstances.
3. Who Has Access to Your Data
Your information is accessed only by authorized personnel and trusted partners where necessary. This may include:
- Internal Equipments Depot sales, logistics, and customer service teams
- Third-party delivery partners (to complete scheduled container deliveries)
- IT and infrastructure service providers (website hosting, email systems, etc.)
- Legal or regulatory bodies (if required by court order, subpoena, or legal compliance)
Every third-party we engage is contractually obligated to safeguard your data and never use it for unauthorized purposes.
4. Data Security & Protection
We implement a layered approach to protect your information, including:
- Secure servers, firewall protection, and SSL encryption
- Access control restricted to authorized employees only
- Routine data backups and server monitoring
- Industry-standard security protocols for email and payment communications
Although no online platform can guarantee absolute security, we continually update our systems to protect against unauthorized access, data loss, or misuse.
5. Data Retention
We retain your data only as long as necessary to:
- Fulfill your order or respond to service inquiries
- Maintain accurate financial and transaction records for legal/accounting compliance
- Improve future business interactions with returning customers
Once your data is no longer required, it is securely deleted or anonymized from our records.
6. Your Rights
As a customer or website visitor, you have the right to:
- Access the personal information we hold about you
- Request correction if any of your information is inaccurate or outdated
- Request deletion of your data (subject to legal and contractual obligations)
- Object to or restrict certain types of data use (e.g., marketing communications)
- Withdraw consent for data usage where consent was previously given
To exercise any of the above rights, simply contact us at:
7. Cookies and Tracking Technologies
We use essential cookies and basic analytics tools to enhance user experience, such as:
- Remembering user preferences (language, location)
- Analyzing traffic patterns to improve navigation and layout
- Identifying errors or technical issues affecting performance
You can control or disable cookies through your browser settings. However, doing so may impact how our site functions for you.
We do not use tracking cookies for advertising or third-party marketing purposes.
8. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in the law, our practices, or technology. When we do:
- The updated version will be posted here
- The effective date at the top will be revised
- For material changes, we’ll notify you by email or on the website homepage
We encourage all users to review this policy periodically.
9. Contact Us
For questions, feedback, or concerns about how your data is handled:
15651 Container LLC
📧 sales@15651container.com